Last updated: January 2025
1. Service Description
TORVIAN Transfer provides private VIP airport transfer services from Antalya Airport (AYT) to various destinations in the Antalya region. Our service includes door-to-door transfer with professional drivers and premium Mercedes-Benz vehicles.
2. Booking & Payment
- All prices are displayed in USD and are per-vehicle, not per-person
- Payment is required at the time of booking via secure online payment (Stripe)
- A confirmation email with booking details will be sent upon successful payment
- Your booking is confirmed only after payment is received
3. Vehicle & Passengers
- Maximum 7 passengers per VIP Mercedes Vito
- Maximum 7 pieces of standard luggage
- Child seats are provided free of charge upon request
- Passengers must provide accurate flight information for airport pickups
4. Pickup & Waiting
- For airport pickups, our driver will meet you at the arrivals hall with a name board
- We track your flight and adjust pickup time for early/late arrivals
- Free waiting time: 60 minutes after flight landing for airport pickups
- For hotel pickups, the driver will wait at the specified location
5. Night Surcharge
A 15% surcharge applies to transfers with pickup times between 22:00 and 06:00. This is automatically calculated during booking.
6. Cancellation Policy
- Free cancellation: Up to 24 hours before the scheduled pickup time
- Late cancellation: Cancellations within 24 hours of pickup may be subject to a 50% charge
- No-show: 100% of the transfer fee will be charged
See our full Cancellation Policy for details.
7. Liability
TORVIAN Transfer is not liable for delays caused by traffic conditions, road closures, weather conditions, or other circumstances beyond our control. We carry comprehensive insurance for all passengers during the transfer.
8. Modifications
Changes to booking details (date, time, destination) are subject to availability and may incur additional charges if the new route has a different price. Contact us at least 12 hours before the transfer.
9. Contact
For questions about these terms, contact us at torviantransfer@gmail.com